Last Updated: August 29, 2026
At keurig, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with this Refund & Return Policy.
1. Return Period
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all original accessories, tags, manuals, and included items.
- Not be damaged due to misuse, accident, improper installation, or normal wear and tear.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products.
- Final sale items.
- Gift cards.
- Products that have been used, altered, or damaged after delivery.
- Products that cannot be returned due to applicable health, safety, or hygiene requirements.
Any product that is not eligible for return will be clearly identified on the applicable product page.
3. How to Request a Return
To request a return, please contact us at:
Email: [email protected]
Please provide:
- Order number.
- Product name.
- Reason for the return.
- Photos or videos if the product is damaged, defective, or incorrect.
We will review your request and provide return instructions if the return is approved.
Please do not send a product back without contacting us first.
4. Return Shipping Costs
For returns due to customer preference, including changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs unless otherwise stated.
If the product is damaged, defective, or incorrectly shipped, we will cover reasonable return shipping costs after verification.
5. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after the returned item has been received and approved.
The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number, a description of the issue, and clear photos of the product and packaging.
After verification, we may provide a replacement or a full refund, including applicable original shipping charges.
7. Exchanges
We may offer exchanges for eligible products, subject to availability.
If the requested replacement is unavailable, we may provide a refund instead.
Please contact us before returning the product.
8. Order Cancellation
You may request cancellation before your order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. You may instead request a return after delivery according to this policy.
9. Missing or Lost Packages
If tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
If you still cannot locate the package, contact us at [email protected].
10. Late or Missing Refunds
If you have not received your refund after the stated processing period, please check with your bank or payment provider first.
If you still need assistance, contact us at [email protected].
11. Return Address
Approved returns should be sent to:
53 South Avenue,
Burlington, MA 01803
United States
Phone: +1 (866) 901-2739
Email: [email protected]
Please wait for return instructions before sending a package.
12. Contact Us
53 South Avenue,
Burlington, MA 01803
United States
Phone: +1 (866) 901-2739
Email: [email protected]